Information on this page applies to each patient in my practice so please read this page. These policies are straight-forward and firm, and as part of my practice patients assume compliance.
CANCELLATION POLICY • Should you require to cancel or reschedule an appointment, please provide a minimum of 24 hours notice prior to the appointment. If you are 20 minutes or more late, your appointment is technically considered cancelled. If you do not cancel or reschedule 24 hours prior to the appointment, a cancellation fee is charged as a matter of course, regardless of circumstance. This policy is firm and fee is to be remitted within 3 business days of the missed appointment as follows:
Treatment Late Cancellation or No-Show Charge is $70.
Initial Visit Cancellation or No-Show Charge / After Hours Treatment or No Show Charges are $115.
PAYMENT • No credit or debit cards: I do not accept ‘plastic’ forms of payment. All fees are to be paid in full at the time of each visit by cash or a check made out to ‘Wendy Brown’
SERVICES & TIME ALLOTMENTS
Office Appointments for Adults
Initial Visit: (up to) 2 Hours. • If I have not undertaken your care in the previous 24 months a New Patient intake is required.
Follow Up Treatments: 90 Minutes. *Overages, should they be necessary, are timed and charged $1. per 1 minute.
• Follow Up Treatment Packages of 5 Visits. Non-Refundable, Expiration 60 days from the date of purchase.
Appointments for Teens (Ages 11-15)
Initial Visit (up to) 1 Hours and Follow Up (up to) 45 Minutes
Appointments for Children (Baby to 10 years of age)
Initial Visit (up to ) 1 Hour and Follow Up (up to) 45 Minutes
Dietary or Herbal Consultation Previous Patients only (up to) 45 Minutes
Phone Consultation 45 Minute Max; Per 15 Min. Office Rates apply
Acu~Detox Office Visit Previous Patients only (up to) 1 Hour
After Hours Visits 24 Hours, 7 Days
Local Home Visits (Including Palliative and Hospice Care) Additional $60. Fee, within a 25 mile radius of 28804
Group Wellness Programs For any size group
Gift Certificates For All Services & Products
Refer a New Patient Receive 10% off your next treatment
Please be prompt for your appointment • Appointments exceeding the allotted time frame due to late arrival, Or due to extra time allotted to the needs of patient care, are assessed a surcharge of $15. per quarter hour. Thank you for your consideration.
INSURANCE • If you have health insurance please contact your provider prior to your appointment to verify whether your policy coverage includes acupuncture and herbs. I do not bill insurance directly. Payment is required at each appointment to then be reimbursed to you directly by your provider. I will happily supply any patient with receipts for office visits. I do not issue insurance codes. There is a $45.00 processing fee per each submission, of any variety, that would require documentation that must be handled by my office.
New Patient Form Print and fill-in this form. Bring it to your first appointment.
Medical Record Release Form If you are under the care of another practitioner or healthcare provider and would like your records sent to my office, this form will assist. Unless specified, a medical record transfer is not a necessity.
WHAT TO EXPECT AT YOUR VISIT • An initial appointment lasts approximately 2 hours. We begin with a lengthy discussion to collect the details of primary health concerns, health history and lifestyle in general. A visual diagnosis of the tongue and pulse taking is then reviewed, followed by acupuncture needling. Follow up visits are similar in scope, though are scheduled per 1½ hour sessions. Partial or total relief may follow an acupuncture treatment. In some instances symptoms may seem noticeable or even heightened, only to diminish significantly in a few hours. Improvement in the initial phase of treatment may be brief, last for a period of a few days, or perhaps longer.
NEEDLES • Fine gauge, pre-sterilized, one-time-use stainless steel needles are inserted beneath the surface of the skin. Needles are inserted to a level where practitioner and patient feel contact with the QI within the channel. This depth ranges commonly from ¼” to 1½” depending upon location on the body.
HOW MANY TREATMENTS? • Oriental medicine is understood to be a process whereby the body’s own self-regulating, healing momentum is stimulated. Some people begin to respond immediately while others take more time to experience significant results. Varying levels of available QI and blood that activate the process of transforming a condition are likely reasons why. During an acute phase of injury or onset of illness treatments are needed once or frequently, twice per week. The longer a condition is present, the longer it may take to respond to treatment and lifestyle changes, although this is not always the case. A course of six treatments is a practical estimation for most patients to work through an acute phase of health disharmony, and perhaps ten or more for a condition that is chronic. Many people choose to receive acupuncture every two to three weeks to maintain well-being and resistance to illness.
This table gives a sense of the optimal frequency of your treatments.
IS ACUPUNCTURE PAINFUL? • When tenderness or discomfort are experienced it is usually due to stagnation in the meridians and musculature, thus requiring needling techniques to release and redirect QI and blood flow. Such sensations are momentary and are not the norm. On the whole, most people experience an acupuncture treatment as comfortable, relaxing, and rejuvenating.
ARE CHINESE HERBS SAFE? • E.C.O.M.A. only recommends herbs that are GMP certified. This means that herbs and formulations are verified through rigorous chemical analysis. GMP testing ensures optimal purity. Click this link to review information on GMP standards by our distributor: Mayway Corporation
CLARIFYING MEDICAL TERMS • Although there are names that are altogether unique to oriental medicine like QI, Yin & Yang, TCM also shares terms with western medicine that although familiar to us, are not identical in meaning. In TCM theory, organ names such as liver, gallbladder, heart, small intestine, spleen, stomach, lung, large intestine, kidney and bladder hold energetic correspondences in addition to basic organ functions. Only in part are we accustomed to consider organs by these names to mean what they do in a TCM context, and we must first endeavor to understand Chinese medicine in its own terms to avoid error. I am vigilant to assist you in your understanding of oriental medicine in its various facets. Research further articles through our impeccable herb supplier and educational resource, Institute for Traditional Medicine by following this link: ITM Articles
PHARMACY • Herbal formulas are often available at time of your treatment, but when unavailable or between visits, for convenience, ELEMENTAL CHANGES uses local pharmacy and herbal distributor: Golden Needle to accommodate some patients’ herbal formulary needs. Their service is prompt and professional, allowing a flexible option to increase continuity in herbal treatment.
With Sincere Thanks